At The Green Window, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website or use our services. By accessing our website, you agree to the practices described in this policy.
1. Information We Collect
We collect two types of information from visitors to our website:
- Personal Information: This includes any data you voluntarily provide to us, such as your name, email address, phone number, delivery address, and payment information. You may provide this information when you place an order, sign up for newsletters, or contact us.
- Non-Personal Information: This includes data automatically collected when you visit our website, such as your IP address, browser type, pages viewed, and interaction with our site. This data is collected through cookies and similar technologies.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To process and fulfill orders, including sending order confirmations and delivery updates.
- To improve our website, services, and user experience.
- To send marketing communications, updates, or promotions (only if you’ve opted in).
- To respond to your inquiries or requests.
- To analyze website usage and traffic patterns for better functionality.
3. Sharing Your Information
We respect your privacy and do not sell or rent your personal information to third parties. However, we may share your data with trusted third parties under the following circumstances:
- Service Providers: We share your information with third-party vendors (e.g., payment processors, delivery services) necessary to complete your transactions.
- Legal Requirements: If required by law or in response to legal requests, we may disclose your information to comply with applicable laws or legal processes.
We ensure that any third-party service providers we work with maintain the same level of protection for your personal information as outlined in this policy.
4. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance user experience and collect data for analytics purposes. Cookies are small files placed on your device that help us understand how visitors interact with our website.
- Types of Cookies: We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted).
- Opt-Out: You can disable cookies through your browser settings, but this may affect your ability to fully interact with our website.
5. How We Protect Your Information
We implement a variety of security measures to ensure your personal information is protected:
- Encryption of sensitive information, such as payment details, using SSL (Secure Socket Layer) technology.
- Restricted access to personal information to authorized personnel only.
- Regular security audits and updates to our systems to protect against unauthorized access or breaches.
However, no method of data transmission over the Internet is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
6. Your Rights
You have the following rights regarding your personal information:
- Access: You can request a copy of the personal information we hold about you.
- Correction: You can request updates or corrections to any inaccuracies in your information.
- Deletion: You can request that we delete your personal data, subject to any legal requirements for its retention.
- Opt-Out: You can opt out of receiving marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
8. Children’s Privacy
The Green Window does not knowingly collect personal information from children under the age of 13. If we learn that we have inadvertently collected such data, we will take steps to delete it as soon as possible.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the "Effective Date" at the top. Please check this page periodically to stay informed of any changes.
10. Contact Us
If you have any questions about this Privacy Policy, or if you wish to exercise your rights regarding your personal information, please contact us at:
The Green Window
Email: hello@thegreenwindow.ca
Phone: (519) 601-7800